Resume

ServiceNow

Sr. User Experience Researcher

Lead strategic research initiatives that align business objectives with UX goals, applying a customer-centered approach to shape AI-driven product definitions and design processes. Highly skilled in planning and executing mixed-method research studies that surface opportunities to optimize workflows and leverage the potential of AI technologies.

Utilize advanced remote research platforms to gather actionable data, and synthesize findings into strategic recommendations for leadership, focused on driving business growth and enhancing operational efficiency with AI.

• Collaborate with stakeholders to define project objectives, business outcomes, and research timelines, ensuring every study supports both organizational strategy and user needs.

• Develop robust research plans and moderator guides tailored to uncover how AI solutions can streamline processes and improve user experiences.

• Select and apply the most effective quantitative and qualitative research methods to deeply understand how sales teams interact with AI-powered tools, identifying workflow bottlenecks and areas for automation.

• Partner cross-functionally to conduct research that reveals nuanced needs, behaviors, and perceptions—pinpointing opportunities for impactful AI integration.

Kaggle

Lead User Experience Researcher

• Work with key stakeholders, to plan, lead and conduct research to understand the needs, workflows, workarounds and general perceptions of Kaggle’s Model Hub and Datasets.
• Work closely with our Director, Marketing team, Engineering team, and the Design team as well as the other side of Kaggle that is all about competitions, to help inform what research projects will make the biggest impact for Kaggle and discuss alternate methods for smaller projects that UXR may not have bandwidth for.
• Conduct user research using remote tools that allow for screen sharing.  These tools range from Userzoom Go, Usertesting.com, and Zoom and Google meets.
• Majority of research is a mixed method approach. Different platforms are used for different aspects of research.  The ones consistently used are:
  • User interviews and Concept Testing using Userzoom Go
  • Surveys using Qualtrics
  • Usability testing using Usertesting
  • Information architecture using Optimal workshop
  • Data analysis using either Qualtrics or spreadsheet to code
  • Telling the story of the research using Powerpoint slides, video snippets, and quotes from the users.
• Analyze, synthesize, and prepare research results to present to leadership the insights and actionable recommendations that came out of the research project.
• Design and Facilitate workshops to support design direction through early concept testing, formative, and summative research testing.

Microsoft

User Experience Researcher

• Prepare research plans and surveys for Bing Website
• Analyze survey results from qualtrics using excel spreadsheets and the tools of qualtrics to create graphs.
• Present to product managers the results of these surveys making sure to start with results that had significant probability of increasing views of the Bing website.
  • Biggest issue we had was not having enough Bing users to compare to Google users. (Solved this problem by using conditional probability formula)
• Conduct A/B tests on different concept pages using an internal tool that allows multiple people to view and vote on these pages.

Intuit

Principal User Experience Researcher

• Prepare research plans and strategy for major changes to our mobile presence. Provide insights and recommendations instrumental to changing the look and feel of the mobile experience.
• Conducting user research within agile mobile development lifecycle for designers and developers using both qualitative and quantitative methods to generate insights for the mobile app.
• Prepare research plans according to company business goals, using design for delight methods to help bring research, data, and design together to create and generate ideas.
  • Customer problem statements narrowed down to solutions using a 2×2 method or 100 point system, to understand what solution assumptions are the most critical to prove/disprove.
• Create and conduct business stakeholder interviews, gap analysis, end to end user journey maps, usability testing (moderated and unmoderated), surveys, and interviews to understand users’ mental model.
• Conducted many interviews with participants that needed accessibility help.  Through this research the team was able to clear some major blockers for users of the platform that have low or no vision.